"I can’t thank you enough for your quick response to our little emergency last Tuesday. As you know we rely heavily on our gardener-bots. Each one is pre-programmed to handle the very specific requirements of its own area of the White House grounds. The ‘bot you repaired, Chauncy, was assigned to handle a particularly sensitive area immediately outside the Oval Office! If you had not responded so promptly and efficiently, Chauncy’s problem with his navigation module might have led to a violent encounter with the Secret Service—they can get pretty touchy when an robot outfitted with sharp gardening implements approaches the President or his family unannounced. Your on-site mechanic, Juho Särki, should be commended." — Terry Coplan, White House Grounds Maintenance Supervisor "Thanks for your time. I learned a lot." — Diane Fletcher, RR "Prompt, courteous, expert, and reasonably priced. I could say more, but why?" — Sharma, Visitor "You came, you saw, you corrected!" — Tham Hir Lim, Professor, Georgetown "Joho, you kick mucho ass. Thanks again." — The General "Thanks for helping out yesterday. When all of the traffic-cop-bots at circles in northwest went haywire simultaneously, it was more than our regular maintenance staff could handle. Your aid was invaluable in quickly restoring transportation flow to its normal levels. You know how bad traffic in the District gets at that time of day, so you helped turn what could have been a disaster into a minor inconvenience for hundreds of thousands of travelers." — Emile Tatz, Chief Maintenance Engineer, DC Police Dept. "I admit it, I’m lazy, but I’m also a ‘Skins fan (I’ll never be a Wolverine fan, too bloody PC for me). So, when the AI controlling all of the media portals in my home went bonkers Sunday morning, I started pulling out what little hair I have left. My wife managed to calm me down and told me to call you guys. Even though it was a Sunday, one of your service technicians came out and had me back on-line before the pre-game show started. Considering the situation, your weekend rates were more than reasonable. Better yet, we kicked butt—Wash: 21; Durham: 14—GO ‘Skins." — Raul Peterson, NW "When our chief cleaner malfunctioned last Friday, we faced not only an inconvenience but also a very real danger. We provide both dry cleaning and bio-microstatic cleaning, so we are talking not only toxic chemicals but also potential bio-hazards. Your technicians had not only the expertise but the hazard-containment training necessary to solve our problem. And solve it they did—they had the ‘bot stabilized and safely back on-line in only 45 minutes." — Saul Saberstein, District Cleaners "The ball shagging and passing ‘bot at the CTC Center is not only an essential tool, it is like one of the family. Our players call it "Magic" because of its hyper-accurate entry and lob passes. So you can see how worried we were when it upped the velocity on its tosses and started aiming for the players’ faces and groins. Lucky for us, your man, Juho, showed up right away and performed like a pro. We’re back in business—even though it’s another rebuilding year." — Sammy Diggs, Equipment Manager, Washington Halfmen "I'm having some troubles with power to my quad splats on my Spirit Rider. Can you help?" — Gunther Joshi 30/1/42 "Thanks for the work on my robot. He's much more interesting now." — Shellie, Rockville, MD